Contact Us

This page tells you how to reach the editorial team at Top Crypto Casino, what we can realistically help with, and where to go instead when the answer sits with a casino, a wallet provider, or a regulator. We research and rank crypto casinos for US players — we don't operate any of them, hold anyone's funds, or have access to player accounts.

Email us

The fastest route is email: [email protected]. One inbox, checked by the editorial team. Please include the casino name, the page you were reading, and enough detail that we don't have to ask three follow-up questions. If you're writing about a bonus term, quote the term as it appeared to you.

We don't publish a phone line, and we don't take support requests through social media accounts that may use our name. Anyone contacting you claiming to recover lost crypto on our behalf is not us.

What we can help with — and what we can't

We can raise a documented pattern of complaints with an operator's affiliate contact, and we can adjust or remove a listing based on what we find. We cannot force a payout, reverse a transaction, or act as an arbitrator. On-chain transfers are final once confirmed, and no third party — including us — can claw one back.

How we earn money, plainly

Top Crypto Casino may earn a commission when a reader signs up through a link on this site. That's how the research gets paid for. Commission does not buy a position in our rankings, and it does not stop us writing about a site's weaknesses. If you think a review reads like it was bought, say so in an email and point to the paragraph — we'd rather fix it than defend it. More on who we are sits on our about page, and the commercial arrangements are set out in the terms and conditions.

Reporting a problem with a listed casino

These are the operators we currently rank, and the offers attached to them. If your complaint concerns one of them, mention which.

BetPanda — ranked first, rated 10.0

BetPanda tops our table because its headline deal is a 10% weekly cashback rather than a large front-loaded match — cashback is generally easier to read than a multi-stage welcome package, since there's usually no playthrough mountain to climb before value becomes real. Check the operator's own terms for the qualifying loss period, minimum cashback amount, whether the credit is cash or bonus funds, and any expiry window before you rely on it. The limitation: a recurring 10% back is worth less to an occasional player than a headline match bonus, and cashback only ever returns a slice of money you've already lost. It is not a hedge, and it does not make a losing session break even.

CoinPoker Casino — rated 9.8

The draw here is the crossover between poker and casino play: a 150% welcome bonus up to $2,000. That's the largest straight match percentage in our top three, which suits a player making a single sizeable deposit. Material conditions to confirm on site before depositing: the playthrough multiple, which game categories count toward it (table games and live dealer typically contribute far less than slots), the minimum qualifying deposit, the expiry period, and the maximum bet allowed while the bonus is active. The limitation: a poker-led platform often has a narrower slot and live-dealer catalog than a pure casino, so if that's your main interest, compare libraries first.

Cryptorino — rated 9.8

Cryptorino is on this page for pairing both structures: a 100% match up to 1 BTC plus 10% weekly cashback. A bonus denominated in BTC rather than dollars is worth flagging — the dollar value of a 1 BTC cap moves with the market, in both directions, and so can the value of an unfinished bonus balance. Confirm the wagering requirement, contribution rates, time limit and any maximum cash-out on bonus winnings. The limitation: a bonus ceiling that high is only meaningful to a player depositing near the cap, which most readers won't be, and crypto-denominated balances expose you to price swings on top of normal house edge.

The rest of the ranked list

Every figure above is an advertised maximum, not an amount you receive on signup. Each carries wagering or playthrough requirements, minimum deposits, time limits and eligibility rules set by the operator, and those change without notice. Ratings are our editorial assessment, not customer review scores. Read the promotion page on the casino itself before you commit funds — and tell us if what you find there doesn't match what we've published.

Questions about deposits, withdrawals and fees

We get more mail about money movement than anything else, so here's the general picture. These sites take on-chain deposits and withdrawals in BTC, ETH, LTC, USDT, USDC, DOGE and, depending on the operator, a longer altcoin list. There is no card, no bank transfer, no ACH — you fund play from a self-custody wallet or an exchange account, and you're paid back to an address you supply.

• Cost to take part: the casino usually charges nothing to deposit, but the network does. Ethereum gas fees rise and fall with congestion; Litecoin and Dogecoin are typically cheap; Bitcoin sits in between and varies. Some operators also apply their own withdrawal fee or a minimum withdrawal amount.
• Confirmation times: a deposit credits after a set number of block confirmations, so it's minutes on some chains and longer on others. "Instant withdrawal" in marketing normally means instant internal approval — the chain still needs to confirm.
• Limits: per-transaction and daily or weekly withdrawal ceilings are common, and VIP tiers often raise them. Check yours before you win rather than after.
• Stablecoins: USDT and USDC let you hold value in dollar terms so a session isn't also a bet on the market. If you play in BTC or ETH, your balance can lose value even on a winning night. That volatility risk is real and separate from house edge.
• Verification: some sites advertise no-KYC or minimal verification at signup, but nearly all reserve the right to request ID — commonly at large cash-outs or where a compliance flag is raised. Plan for it. We won't help anyone work around verification, geoblocks or sanctions checks, and we don't answer emails asking how.

Questions about games and the wider product

If you're writing to ask what's actually on these platforms: slots make up the bulk of most catalogs, alongside blackjack, roulette and baccarat at the tables, live dealer rooms streamed with real croupiers, and the crypto-native corner — crash, dice, plinko and in-house originals, many of which run provably fair seeds you can verify yourself. Third-party slots and live tables typically come from studios such as Pragmatic Play, Evolution and NetEnt, with RNG certification handled by independent testing labs rather than by us.

Most of these operators also run a sportsbook beside the casino, and several offer poker or esports betting. Those sit under different terms: sports bonuses usually carry their own rollover at minimum odds, and casino wagering requirements rarely transfer across. If your question concerns a sports free bet, say so — the rules are not the same as the casino side.

Legal standing, eligibility and age

Be clear on this before you write to us about it. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. That places them in a legal grey area for most US players, and we won't describe it as anything else. Regulated online casinos exist in a handful of states including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those operators don't run on crypto. Rules differ state by state, several states are explicitly restrictive, and offshore sites self-restrict different state lists. Check your own state's law, and consult a qualified attorney if you need a definite answer — we can't give one.

You must be at least 18, and 21 where the site or your state sets that as the minimum. Each operator states its own minimum age; read it. US players are generally liable for tax on gambling winnings and on crypto gains — speak to a tax professional rather than taking a guess from a comparison site. And because these are offshore operators, the player protections and self-exclusion tools you'd get from a state-regulated book may be weaker or absent.

If gambling has stopped being fun

Gambling costs money over time; no bonus, rakeback deal or strategy changes that. If it's becoming a problem, call the National Problem Gambling Helpline on 1-800-GAMBLER, free and confidential, 24 hours a day. Our responsible gambling resources cover deposit limits, cooling-off periods and self-exclusion, including what to do when an offshore site doesn't offer them. Never bet money you need for something else, and don't deposit to win back a loss.

What happens after you write

1. Your email lands in the editorial inbox and is read by a person, not routed to an operator.
2. If it's a factual correction, we verify it against the casino's live terms before changing anything, and we note the date we checked.
3. If it's a complaint about an operator, we log it. A single report won't move a ranking; a pattern will.
4. If it's outside what we can do, we'll say so plainly and point you somewhere more useful rather than leaving you waiting.

Pages on this site are fact-checked periodically — the most recent check on our core comparisons was Sep 23, 2026 — but bonus terms move faster than any publisher can track. Reader corrections are genuinely the fastest way we find out something has changed, so if you spot one, the email address above is the whole process. No form, no ticket number.